Service contracts

We offer service contracts to minimize downtime if an instrument fails. We keep a full range of spares in our Christchurch store and can courier a spare to the contract holder on receiving a request.

 NIWA Instrument Systems offers clients the opportunity to enter into a Service Contract arrangement. This is a useful form of insurance that many already contract to annually. 

As a client you would pay an annual fee covering the servicing costs for the instruments on their specific servicing schedule. 

As the service provider, NIWA Instrument Systems would despatch a replacement unit within 24 hours of notification of a request for replacement.

A service contract brings two clear benefits:

You'll know the cost of servicing your instruments a year in advance.  No other costs will be incurred.

Minimal down time, meaning missing data can be minimized, and you may only require one site visit.

• Master service contract agreement (PDF 95 KB)
• Master service contract schedule (PDF 13 KB)